On a completely different topic from my last post, I saw this on the screen at the SBI (State Bank of India ) ATM here in Diphu.
I wonder if there's a person (or people) sitting in front of a computer screen monitoring the number of 'Unhappy' text messages being received every day. Goodness knows what they actually do with such 'information'.
(I'm going to need to find someone willing to text them - I'm hesitant to text them myself for fear of being spammed afterwards.)
I wonder if there's a person (or people) sitting in front of a computer screen monitoring the number of 'Unhappy' text messages being received every day. Goodness knows what they actually do with such 'information'.
(I'm going to need to find someone willing to text them - I'm hesitant to text them myself for fear of being spammed afterwards.)
It is one way of catching consumer complaint. Key in unhappy to receive inquiry numbers for your complaints or problems. It is still a lenient way to service clients.
ReplyDeleteits a good initiative by sbi and there many customers have been relieved from there problems within 24 hrs
ReplyDeleteIf you send 'unhappy' by sms, sbi will call you, take details of your complaint and forward it to concerned department/ branch in sbi. They make sincere efforts to resolve the complaint within 24 hours
ReplyDeleteSBI has changed and improved a lot over the years. Its a good initiative and effective too!
ReplyDeleteStupid,its nothing but making fool who are harashed allready. because the problem raised by bm (to customer) is being asked by SMS centre to give some some substitutional reply. and the same fucking solution is offered to customer by sms cetre what the customer has allready got from bm at branch.
ReplyDelete